SHIPPING POLICY

 

TANAVANA SHIP (DELIVER) ACROSS THE GLOBE. PLEASE REFER TO OUR DETAILED SHIPPING POLICY AS UNDER:

TO INDIAN (DOMESTIC) CUSTOMERS

  • Shipping charge within India is free (not applicable).
  • Our consignments are dispatched for shipping from Jaipur.
  • Once the order is ready and dispatched by us, it is usually delivered to customer between 5 to 7 working days (or delivery time may be unavoidably extended subject to any unforeseen restriction or lockdown imposed by the Government during Covid-19 pandemic or other such circumstances).
  • We have regular contacts with various leading courier services to ship (deliver) the consignments. For serving Domestic Orders, we ship through Delhivery or DTDC, so that your products reach you on time.
  • The dispatch of customized (made on order) items/products may take 10 to 15 business days. We dispatch the products as soon as they become ready. We do not wait for the complete order to be shipped together. For the convenience of customers, we can dispatch the readied order in parts (or in batches) in the event of attending a bulk order, so that customer can use whatever products are ready with us.
  • As soon as we dispatch the product shipment, its tracking information is communicated to the customer on priority through e-mail and messages.

INTERNATIONAL DELIVERIES OUTSIDE INDIA

  • TANAVANA dispatch the consignments across the Globe through DHL. We do not ship the products to PO Boxes or APO addresses.
  • International shipping for Garments is completely free for the orders above 150 Euros or amount equivalent to INR 12000/-. TANAVANA may add transportation expenses on selective products like glass items, lamps, or jewelry products irrespective of the value of order.
  • orders less than 150 Euros or amount equivalent to less than INR 12000/-, TANAVANA will add INR 2000 against transportation expenses in billing itself. These transportation expenses may differ or increase on selective products like glass items, lamps or jewelry products.
  • note that, order cancellation request may be duly accepted by us strictly within 24 hours of receiving the order, and not beyond 24 hours. The refund claim of any advances by the customer (against the order cancellation beyond 24 hours) would remain at our sole discretion only.
  • The dispatch of customized (made on order) items/products may take 10 to 15 business days to dispatch. The ordered products will be shipped (dispatched) at once in a single lot as soon as the products in the order become ready. However, such a shipping condition is mutually negotiable to suit the requirements of both the parties during the times of pandemic.
  • We invariably maintain a very decent track record of dispatching our orders within stipulated time period in the normal course of business. But the delivery time may be unavoidably extended subject to any restriction or lockdown imposed by the Government during Covid-19 pandemic or other such circumstances.